At Aatulya Wellness, we strive to provide a seamless and enriching experience for all our participants. Our Refund and Cancellation Policy is designed to be transparent, fair, and consistent, ensuring clarity for our valued customers.

1. Conditions for Refunds

Refunds are available under specific circumstances, including:

• Event Cancellation: If we cancel a workshop, retreat, or event, a full refund will be issued.
• Significant Changes: If there are substantial changes to the event details (e.g., date, time, location, or instructor), you may be eligible for a refund.
• Non-Delivery of Services: If we fail to provide the services promised at the time of booking, you may request a refund.

Refunds will not be issued for personal reasons, such as a change of mind, scheduling conflicts, or failure to attend an event.

2. Non-Refundable Fees

Certain fees may be non-refundable. These will be communicated during the booking process, such as:

• Processing or administrative fees
• Any other fees explicitly stated as non-refundable at the time of booking

3. Refund Process

To request a refund, please reach out to us within the specified time frame after your booking. The process is as follows:

• Contact Us: Email your refund request to aatulyayoga@gmail.com, providing your booking details and the reason for your request.
• Eligibility Check: We will verify your eligibility for a refund based on the terms of this policy.
• Refund Issuance: Approved refunds will be processed within the specified time frame. Refunds will be credited to the original payment method used during booking.

Please allow some time for the refund to reflect in your account, depending on the payment method used.

4. Proof of Purchase

To process a refund, we may require proof of your purchase, such as a booking confirmation or receipt. Please keep a record of your booking details for reference.

5. Cancellation Policy

You can cancel your booking within a specified time frame prior to the event date. Please note the following:

• Cancellation Window: Cancellations made before the specified deadline will be eligible for a refund (subject to the conditions of this policy).
• Late Cancellations: Requests made after this period may not be accepted, and no refund will be issued.

To cancel your booking, please contact our support team at aatulyayoga@gmail.com.

6. Partial Cancellations

In cases where partial cancellations are allowed (e.g., cancelling a portion of a multi-day retreat), the refund will be prorated based on the unused portion of the service.

7. Non-Transferable Bookings

Please note that all bookings are non-transferable. If you need to make changes to the attendee details, please contact us, and we will review your request. Changes are subject to approval and may incur additional fees.

8. Attendee Substitutions

If you are unable to attend an event, you may request a substitution for another person. Substitutions are allowed only with prior approval from our team, and any applicable fees may apply.

9. Contact Us

For any questions or assistance with cancellations or refunds, please contact us at:

• Email: aatulyayoga@gmail.com
• Phone: +91 72898 79684
• Address: 2p-20 Talwandi, Kota, Rajasthan 324005, India